All emails and letters are sent to you, the purchaser.

What if an item is missing from my order?
Your order may consist of several different boxes. Occasionally, the packages arrive on different days, even if we shipped them at the same time. If the full estimated total delivery time has passed and you haven’t received the missing item, please email our customer service department at sleepyeye@gsdowncomforters.com

• Natural Filled Comforters
  Comforter Care and Storage
  Pacific Coast comforters are easy to care for and are designed to last night after night and year after year. Here are some tips to help ensure your comforter lasts for many years:
  • Use a Duvet Cover. When protected by a duvet cover, your comforter will only need to be cleaned every three to five years. Also, with a duvet cover, you won't need a top sheet, blanket, or bedspread. Making your bed will be a flip and a fluff! Remove and clean your duvet cover whenever sheets are laundered.
  • Fluff your comforter when you make your bed. By providing a steady flow of air, the down will continue to loft.
  • Store your comforter in a breathable bag. Avoid storing comforters in plastic bags, which may trap in moisture and cause the fill to mildew or disintegrate.
  • Redistribute the fill of your comforter as needed. To redistribute the fill of your comforter, lay your comforter on a flat surface and simply push the down in place with the heel of your hand and forearm.

  Washing Instructions for Your Comforter
  We hope that these simple guidelines help protect your investment and instruct you how to care for your comforter.

  • We recommend you professionally launder your bedding every 3-5 years. It is possible to wash your bedding yourself, but you may jeopardize the life of your comforter.
  • We are reluctant to recommend nonprofessional laundering because:
    1. Home washers are often too small.
    2. Most household washing machines have an agitator in the center, which places unnecessary stress on the comforter.
    3. Harsh detergents and heat can cause down to become dry and brittle and will result in the down clusters breaking.
    4. If the product is not dried completely, the fill may mildew or disintegrate.
    5. Most fabric used in natural bedding is 100% cotton and will shrink slightly when dried.
  • Should you still choose to wash your comforter yourself, please:
    1. Use gentle detergents and a low heat drying cycle.
    2. Be sure to dry the product completely for approximately 8-12 hours. Products must be dried in a machine. We do not recommend line drying.

• Natural Filled Pillows
  Care and Storage of Your Pillow
  
  • Use a Pillow Protector
    Pillows should be covered with pillow protectors in addition to decorative pillowcases. These protectors, which often have a zipper closure, provide you an additional layer between the pillow and a pillowcase.
  Washing Instructions for Your Pillow
  If the pillow you have selected is machine washable (check the care label), please follow these easy steps:
  • Wash with a mild detergent on a warm water/gentle setting.
  • After the wash cycle is complete, rinse the pillow two additional times (to rid the pillow of any soap that may still be in the pillow). Then spin the pillow two additional times (to rid the pillow of excess water.)
  • Dry the pillow completely on a low heat setting. For pillows with internal chambers, you may need to dry the pillow for four to six hours. Between cycles, remove the pillow and hand fluff. Note that pillows may still be damp inside even when they feel dry to the touch. Any lumps or clumps of fill indicates dampness; continue to dry until you are sure there is no moisture left in your pillow.
  • Between washings, the pillow can be refluffed on an air fluff setting in the dryer. Include a couple of clean tennis balls and a fabric softener sheet for extra fluff and a fresh smell.
  
  Storage of Your Pillow
  When pillows are not in use, store them in breathable bags. Storing pillows in plastic bags will trap moisture in, which may cause the fill to mildew or disintegrate.
• Natural Filled Blankets
  Washing Instructions for Your Down Blanket or Throw
  Always check the care label first, as instructions may vary:
  • Wash with a mild detergent on a warm water/gentle setting.
  • Dry the blanket or throw completely on a low heat setting. Any lumps or clumps of fill indicates dampness; continue to dry until you are sure there is no moisture left.
  Storage for Your Down Blanket or Throw
  When your blanket and throws are not in use, store them in breathable bags. Avoid storing them in plastic bags, which may trap in moisture and cause the fill to mildew or disintegrate.
• Natural Filled Feather Beds
  Care and Storage of Your Feather Bed
  Gently shake your new feather bed and air it out for a few hours to allow the feathers to fluff up. On a regular basis we also suggest fluffing, flipping, and rotating your feather bed. If your feather distribution becomes uneven, simply redistribute the fill by placing the feather bed on a flat surface and pushing the feathers to the desired location. To push the feathers, use the palm of your hand and your forearm.

  Like a mattress, feather beds should be properly covered. To help prevent damage from spills and stains, cover your feather bed with a feather bed protector or a fitted sheet. Remove and clean the protective cover whenever sheets and other bedding are laundered.

  A feather bed should be treated like an extension of your mattress. Minor spills or soiling of the feather bed itself should be spot cleaned. If more extensive cleaning is required, consult a professional dry cleaner.

  If your feather bed becomes wet or damp, be sure to dry it completely or the fill may mildew or disintegrate.